At Dream Cosplay Store, we want you to be thrilled with your purchase. We understand that sometimes things don’t work out, and we’re here to help! This policy outlines how to return or exchange items so you can get back to creating your perfect look.

1. Returns & Exchanges Window

You may return or exchange most items within 15 days of receiving your order. All returned items must be unworn, unwashed, and in their original packaging with tags attached.

2. Non-Returnable Items

To ensure the health and safety of all our customers, the following items are final sale and cannot be returned or exchanged:

  • Costume Jewelry (for hygiene reasons)
  • Cami Garters and Bodystockings (intimate apparel)
  • Children Hosiery (for hygiene reasons)
  • Any item that is damaged due to customer misuse or is not in its original condition.

3. How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our support team at [email protected] within 15 days of delivery. Include your order number and reason for return/exchange.
  2. Wait for Approval: We will respond within 2 business days with a Return Authorization Number (RAN) and instructions.
  3. Ship the Item: Package the item securely, include the RAN inside the package, and ship it to the address provided. We recommend using a trackable shipping method.

4. Return Shipping Costs

  • If the return is due to our error (e.g., wrong item or defective product), we will provide a prepaid shipping label.
  • If the return is for any other reason, the customer is responsible for return shipping costs.

5. Refund Process

Once we receive and inspect your returned item:

  • Timeline: Refunds will be processed within 5-7 business days.
  • Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  • Shipping Fees: Original shipping costs are non-refundable.

6. Exchanges

We are happy to exchange items for a different size or color, subject to availability. Follow the return process above, and clearly state that you would like an exchange. We will ship the new item once the original is received.

7. Return Address

Please ship returns to:

Dream Cosplay Store
Returns Department
3793 Johnny Lane
Milwaukee, WI 53213
USA

8. Sample Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dream Cosplay Support Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Item(s) to return/exchange: [Product Name, Size, Color]

Reason for return/exchange: [Please provide details]

Please let me know the next steps at your earliest convenience.

Thank you,
[Your Full Name] [Your Email Address]

If you have any questions, don’t hesitate to reach out to us at [email protected]. We’re here to ensure your cosplay experience is magical!