Privacy Policy

Welcome to Dream Cosplay Store! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and secure manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected through your use of our website:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment details (processed securely by our payment partners).
• Transaction Information: Details about the products you purchase, including items, sizes, and order history.
• Technical Information: We automatically collect your IP address, browser type, device information, and pages you visit on our site through cookies and similar technologies.
• Communication Data: If you contact our support team, we collect your email address and the content of your messages.

2. How We Use Your Information

We use your information to provide and improve our services, including:

• Processing your orders and payments securely.
• Shipping products to your address and providing order updates.
• Responding to your inquiries and providing customer support.
• Sending you promotional emails (only if you opt-in) about new products, offers, and cosplay tips.
• Analyzing website usage to enhance your shopping experience and improve our product offerings.
• Preventing fraud and ensuring the security of our website and customers.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information to third parties. We may share your information with:

• Payment Processors: Such as PayPal and credit card processors, to securely handle transactions.
• Shipping Partners: Like postal and courier services, to deliver your orders.
• Service Providers: Including IT support, marketing agencies, and analytics providers, who assist us in operating our website and services.
• Legal Requirements: If required by law, we may disclose information to comply with legal obligations or protect our rights.

We ensure all third parties adhere to strict data protection standards.

4. Data Storage and Security

Your data is stored on secure servers located in the United States. We implement robust security measures to protect your information:

• Advanced encryption (SSL technology) during data transmission.
• PCI-DSS compliant payment processing with no storage of sensitive payment details on our servers.
• Regular security audits and access controls to prevent unauthorized access.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login details confidential.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information stored with us.
• Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.
• Restrict or object to the processing of your data, where applicable by law.
• Request a copy of your data in a portable format.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, such as adding items to your cart.
• Analytical Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to display relevant ads based on your interests (you can opt-out).

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. International Data Transfers

As a global store, your data may be processed outside your country of residence. We ensure that such transfers comply with applicable data protection laws, including the use of standard contractual clauses where necessary.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

10. Contact Us