Welcome, cosplay enthusiasts! At Dream Cosplay Store, we’re passionate about helping you bring your favorite characters to life. We’ve compiled a list of common questions to make your experience magical and hassle-free. Can’t find what you’re looking for? Reach out to us at [email protected]!
đ Products & Orders
Q: What kinds of products do you offer?
A: We offer a wide range of high-quality, imaginative, and affordable cosplay costumes and accessories! Our collection includes everything from full costumes (like Animals, Pirates, Military, and Circus themes) to detailed accessories (such as Boot Covers, Capes, Cami Garters, Costume Jewelry, and more). We cater to all ages, with dedicated sections for children and adults.
Q: How do I know what size to order?
A: Each product page contains a detailed size chart. Please measure yourself carefully and compare your measurements to the chart provided to select the best fit. If you’re between sizes, we recommend sizing up for comfort.
đ Shipping & Delivery
Q: Where do you ship from and to?
A: We are based in Milwaukee, US, and we ship globally! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. You can check if your location is eligible during checkout.
Q: What are my shipping options and how long will it take?
A: We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order will arrive within 10-15 business days after dispatch (plus 1-2 days for processing).
– Free Shipping: Available on orders over $50, shipped via EMS. Your order will arrive within 15-25 business days after dispatch (plus 1-2 days for processing).
Perfect for convention planners and budget-conscious shoppers!
Q: Will I get a tracking number?
A: Absolutely! Once your order is dispatched, we’ll send you a confirmation email containing your tracking number so you can follow your package’s journey right to your doorstep.
đŗ Payment & Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure and convenient checkout.
Q: Are the prices on the website final?
A: All prices are listed in US dollars. The price you see at checkout is the final price you pay. There are no hidden fees.
âŠī¸ Returns & Exchanges
Q: What is your return policy?
A: Your satisfaction is our goal! We accept returns within 15 days of delivery. The item must be unworn, unwashed, and in its original packaging with all tags attached. Please contact our support team to initiate a return. For full details, visit our Returns Policy page.
Q: How do I start a return or exchange?
A: Just reach out to our friendly support team at [email protected]. We’ll guide you through the simple process and provide you with a return authorization number and instructions.
đ Account & Support
Q: How can I contact customer service?
A: We’d love to hear from you! You can email us anytime at [email protected]. Our team is here to help you with any questions or concerns.
Thank you for choosing Dream Cosplay Store to help your imagination run wild! Happy cosplaying!